[rt-users] Proposal: Quality Assisten (QA) - verify work

[Daniel Schwager]

Hi together,

i want to know what the  users and administrator of RT2
thing about the following idea:

To ensure the quality of work in our company i want to
establish a QA (Quality Assistent - like in bugzilla).
Only this QA are able to resolve a ticket - so it
is possible to verify the work of the owner)

- It's possible to define a different QA for each Ticket.
- If no QA ist defined, the ticketowner is the QA
- Only the QA is able to close tickets.

- There is a new State (like open/close/stalled/dead) named "resolved"
- The QA can verify the work and
	- close the ticket if the work is good.
	- open it again (state "open"), if work ist bad.
- List "My own tickets"
  - If the state of a ticket isn't "resolved", 
    the ticket appears on the Ticket list of the owner
  - If the state of the ticket is "resolved"
    the ticket appears on the ticketlist of the QA

With this defined process it is possible to verify 
 - work of some (not all ;-) important Tickets 
 - work of new employee, not yet integrated in 
   processes/standards of the company
 - ....

So, what do you think about this idea ? For our
company, this would be a very nice feature ((-;

Tschau

Danny




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