[rt-users] [netaktiv.com #100] RT email and the ISO-8859-1 characters

[Jesse Vincent]

2.0.12 moved to using a better, more accurate parser for templates. You 
can now drop a Content-Type: header straight into your templates.
	

On Tue, Apr 16, 2002 at 03:01:19PM +0200, Sebastian Flothow wrote:
> At 12:14 Uhr +0200 11.4.2002, Stephane Bortzmeyer wrote:
> >It was against 2.0.11. The code in lib/RT/Template.pm changed a lot in
> >2.0.13, I'll update the patch.
> 
> Can you give an estimate of when it's going to be done?
> 
> Or, could someone give me a hint where in the code would be the right 
> place to add "charset=iso-8859-1" to the headers of outgoing mail?
> I had a look in some files, but since I don't know all these CPAN 
> modules used by RT, I couldn't find a place where I was confident 
> enough that hacking something in would do the right thing.
> 
> Unfortunately, RT is almost unusable for us without this, because the 
> server handling all outgoing mail insists on appending 
> "charset=unknown-8bit" when the charset isn't specified, which in 
> turn causes Outlook to replace the message body with a warning that 
> it contains 'unsupported' characters. Outlook provides the original 
> message as an attachment, but that's far from comfortable.
> 
> 
> Thanks,
> -- 
> Sebastian Flothow
> sebastian at flothow.de
> #include <stddisclaimer.h>
> 
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