[rt-users] RT 2.0.13 problem in sending reply & comments to people insert in the CC address of the WEB form.

[Phil Homewood]

Stefano Coatti wrote:
> I have a problem in sending reply & comments to people when their addresses
> are in the CC field of the reply/comment WEB form (new feature).
> I'm sure that no message is generated from RT system to them.
> Is it a my configuration problem or RT system problem or...?

You need to add some scrips:

OnComment NotifyOtherRecipientsAsComment with template Correspondence
OnCorrespond NotifyOtherRecipients with template Correspondence