[rt-users] keyword selects
Camron W. Fox
cwfox at fujitsu.com
Tue Apr 23 23:02:35 EDT 2002
Try this...
http://www.fsck.com/pub/rt/contrib/2.0/Keywords-HOWTO.zip
Best Regards,
Camron
-----Original Message-----
From: rt-users-admin at lists.fsck.com
[mailto:rt-users-admin at lists.fsck.com]On Behalf Of Colleen
Sent: Tuesday, April 23, 2002 16:05
To: rt-users at lists.fsck.com
Subject: [rt-users] keyword selects
I've just installed RT and I've got it up and running. In my
customizations for my client, I want to make use of the Keyword Select
functionality.
I want to include as a keyword on my tickets the city name (which can be
a multiple value).
I've added in Configuration->Keywords->
City
City/Austin
City/Arizona
City/Baltimore
....
But when I go to Configuration->Global->Keyword Selections->
And create the KeywordSelect:
* "City": "Multiple" children of "City" up to "" levels deep
I don't see the cities listed when I start a new ticket request. Instead
I see, "City" with a blank select box next to it.
The html looks like:
<TR><TD ALIGN=RIGHT>
City</TD><TD>
<INPUT TYPE="hidden" NAME="KeywordSelectMagic9" VALUE="1">
<SELECT NAME="KeywordSelect-9"
MULTIPLE SIZE=5>
</SELECT>
</TD></TR>
Please advise me as to how to best use this feature. It would really
really help.
Thanks,
Colleen Noonan
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