[rt-users] keyword selects

[Colleen]

Amen to that!

Also the docs that Camron referenced weren't easily accessible from
anywhere in the rt/fm docs.  I also looked through the ht://dig
collection of list discussion.

--Colleen

> -----Original Message-----
> From: Eric Goodman [mailto:ericg at cats.ucsc.edu]
> Sent: Wednesday, April 24, 2002 3:31 PM
> To: rt-users at fsck.com
> Subject: Re: [rt-users] keyword selects
> 
> I think it is very important to clarify in the keywords discussion
> this difference between keywords containing a slash ("Priority/High",
> "Priority/Medium", "Priority/Low") -- which appear to almost always
> be errors -- and a keyword hierarchy (as in "Priority" == parent of
> "High", "Medium" and "Low"). Perhaps even go so far as to disallow
> the "/" in the keywords.
> 
> This distinction is made very well in the Keyword-howto doc
> referenced by Camron, but isn't clear in the RT/FM docs. For
> experienced users I'm sure this is clear, but as someone just getting
> acquainted with RT2, it took a while of playing before I noticed that
> clicking the keyword was different than clicking the "edit" link next
> to it.
> 
> --- Eric
> 
> --
> Eric Goodman                  | "The opinions expressed by Eric do not
> Workstation Support Group     |  represent the opinions of anyone who
> UC Santa Cruz                 |  matters."
> ericg at cats.ucsc.edu           |   --- (modified from) "Cartoon Planet"
> 
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