[rt-users] Weird Slowness on Ticket Reply's

[Kirk Patton x111]

Hello,

I had not tries the sendmail wrapper as you had suggested, but I did make another change that 
helped greatly.

I change the $MailCommand = 'sendmail';

to

$MailCommand = 'sendmailpipe';

And updated the $SendmailArguments="-oit" as well as $SendmailPath = "/usr/sbin/sendmail";;

Now things are quite snappy. :-)

Thanks again for the suggestion,

Kirk

On Mon, Apr 22, 2002 at 01:02:51PM -0700, Jaye Mathisen wrote:
> Here's an idea.
> 
> Replace your sendmail binary with a script htat just logs when it was called, and
> with what arguments, and then execs "sendmail.real", to actually deliver the message.
> 
> Then you can tail that log, POST your data, see the POST hit the server, milliseconds later
> see the sendmail get called.  If it does, and then there's a delay, you can narrow down where to
> look.
> 
> On Mon, Apr 22, 2002 at 12:23:10PM -0700, Kirk Patton x111 wrote:
> > Thanks for thinking about the problem.  I am hoping someone come up with a
> > likely cause or gets me to consider something I have missed.
> > 
> > Thanks again,
> > Kirk
> > 
> > On Mon, Apr 22, 2002 at 12:22:16PM -0700, Jaye Mathisen wrote:
> > > Well, you have a point.   I don't know.  
> > > 
> > > 
> > > On Mon, Apr 22, 2002 at 11:54:08AM -0700, Kirk Patton x111 wrote:
> > > > Possible, but why wouldn't I get the same slowness for all mail related activities?
> > > > 
> > > > If I use the reply that includes some original e-mail of the ticket requestor, it seems to
> > > > work fine.
> > > > 
> > > > Thanks,
> > > > Kirk
> > > > 
> > > > On Mon, Apr 22, 2002 at 11:59:41AM -0700, Jaye Mathisen wrote:
> > > > > Almost sounds like DNS/sendmail delays, rather than an actual delay in RT.
> > > > > 
> > > > > On Mon, Apr 22, 2002 at 07:45:19AM -0700, Kirk Patton x111 wrote:
> > > > > > Hello,
> > > > > > 
> > > > > > I installed RT about a month ago and have noted some strange behavior which I am trying to 
> > > > > > resolve.
> > > > > > 
> > > > > > I have noticed that my RT installation is extremely slow when sending a "Response to requesters"
> > > > > > in the "Resolve" form.  I have noticed this same slowness when sending a reply without ticket 
> > > > > > history.  The delay is at least one minute.  I ran a tail on the web server logs to see what the 
> > > > > > hangup was, but the log is not being updated at the time I hit the submit button... 
> > > > > > 
> > > > > > In the instances where things are slow, it seems as if the browser is spending an inordinate
> > > > > > amount of time doing something. In the browser status window, I do see the "Connected to..." 
> > > > > > message.
> > > > > > 
> > > > > > I ran a packet trace to see if anything was actually coming from the browser when I hit the
> > > > > > submit button.
> > > > > > 
> > > > > > I did see a HTTP POST request at the time I hit the submit button.  There was one additional
> > > > > > packet after that sent to the web server.  What followed was a lag of about 90 seconds.  Then
> > > > > > the web server log updated and I got the response back to my browser.
> > > > > > 
> > > > > > Other observations:
> > > > > > Using the "Comment" function works fine. No slowness
> > > > > > Using the "Reply" function works fine as long as "Comment not sent to requesters" is selected.
> > > > > > Using the "Reply" function works fine if I am responding to an existing comment or reply.
> > > > > > Using the "Resolve" function works fine as long as "Comment not sent to requesters" is selected.
> > > > > > 
> > > > > > Has anyone seen behavior like this before?
> > > > > > Does anyone have any suggestion on what I could do to further narrow down what is causing the lag?
> > > > > > 
> > > > > > Any help is appreciated.
> > > > > > 
> > > > > > Thanks,
> > > > > > Kirk
> > > > > > 
> > > > > > 
> > > > > > -- 
> > > > > > Kirk Patton
> > > > > > Pixim Inc.
> > > > > > Sr. Systems Administrator
> > > > > > Phone 650 605-1111
> > > > > > Cell  650 224-0739
> > > > > > Fax   650 934-0560
> > > > > > e-mail kpatton at pixim.com
> > > > > > 
> > > > > > _______________________________________________
> > > > > > rt-users mailing list
> > > > > > rt-users at lists.fsck.com
> > > > > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > > 
> > > > -- 
> > > > Kirk Patton
> > > > Pixim Inc.
> > > > Sr. Systems Administrator
> > > > Phone 650 605-1111
> > > > Cell  650 224-0739
> > > > Fax   650 934-0560
> > > > e-mail kpatton at pixim.com
> > 
> > -- 
> > Kirk Patton
> > Pixim Inc.
> > Sr. Systems Administrator
> > Phone 650 605-1111
> > Cell  650 224-0739
> > Fax   650 934-0560
> > e-mail kpatton at pixim.com

-- 
Kirk Patton
Pixim Inc.
Sr. Systems Administrator
Phone 650 605-1111
Cell  650 224-0739
Fax   650 934-0560
e-mail kpatton at pixim.com