[rt-users] How to set the sender e-mail address

[Smylers]

Daniel Windura wrote:

> In the queue I put my e-mail address in the Administrative Cc field.
> The scrip that I set is as follow:
>
> OnCreate NotifyAllWatchers with template Transaction
>
> When I tried to create a new ticket on that queue, I received the
> email from nobody at localdomain.com. localdomain.com is my domain name.
> I suspect the nobody come from the user that run httpd
>
> Is there anyway to set the From: header into something else like
> support at anotherdomain.com?

The NotifyAllWatchers ScripAction should send mail out with the From:
header set to be the e-mail address of that particular queue (so that
any responses to that e-mail go through 'RT').

Can you check that the address for that queue is correct?  If so, then
look at the permissions problem that somebody else (sorry, I've
forgotten who) suggested -- 'RT' might be trying to set its From:
header, but your MTA doesn't trust the nobody user sufficiently to allow
it to fake its own identity.

Smylers
-- 
GBdirect
http://www.gbdirect.co.uk/