[rt-users] Newbie trouble: keywords don't work

[Marc Hedlund]

Are you typing in the '/' after 'OS' manually?  If so, instead you should
type "OS" as a keyword, hit the "Add" button, then click on the word
"OS" (which is a link now), then add "Linux", etc.


Marc Hedlund 
e: marc at precipice dot org

On Mon, 29 Apr 2002, Joe Baldwin wrote:

> Just tried setting levels deep to 0; no luck unfortunately.
> 
> Any other suggestions would be welcome.
> 
> Joe.
> 
> 
> On Monday, April 29, 2002, at 02:54 PM, Marc Hedlund wrote:
> 
> >
> > Try "up to 0 levels deep" (where 0 means "as many children as possible).
> >
> > Marc Hedlund
> > e: marc at precipice dot org
> >
> > On Mon, 29 Apr 2002, Joe Baldwin wrote:
> >
> >> I am trying to make a test rt install for my company's internal 
> >> helpdesk
> >> usage and have one problem left of which I can find no other mention:
> >> the keywords feature does not seem to work.
> >>
> >> I add keywords as I understand how to do them; for example:
> >>
> >> OS/
> >> OS/Linux
> >> OS/Windows
> >> OS/Mac OS X
> >>
> >> Then I attach keyword selections to a queue or globally; for example:
> >>
> >> Platform - multiple - children of OS/ up to 1 levels deep
> >>
> >> The result? Empty select boxes on the keywords page. I can get the
> >> select boxes to kind of work by changing the children of to "-" after
> >> initial creation, but this obviously won't do the job and it breaks as
> >> soon as I change it back to the correct parent.
> >>
> >> I am at a complete loss and any help would be greatly appreciated. The
> >> [hopefully] relevant details for my install are:
> >>
> >> RedHat 7.2 server with 2.4.18 kernel
> >> Request Tracker 2.0.13
> >> Perl 5.6.1 built from source
> >> PostgreSQL 7.2.1 database installed from official RPMs
> 
> Joe.
> >>
> >>
> >> _______________________________________________
> >> rt-users mailing list
> >> rt-users at lists.fsck.com
> >> http://lists.fsck.com/mailman/listinfo/rt-users
> >>
> >> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> >>
> >
> >
>