[rt-users] Newbie trouble: keywords don't work

[Joe Baldwin]

Just tried setting levels deep to 0; no luck unfortunately.

Any other suggestions would be welcome.

Joe.


On Monday, April 29, 2002, at 02:54 PM, Marc Hedlund wrote:

>
> Try "up to 0 levels deep" (where 0 means "as many children as possible).
>
> Marc Hedlund
> e: marc at precipice dot org
>
> On Mon, 29 Apr 2002, Joe Baldwin wrote:
>
>> I am trying to make a test rt install for my company's internal 
>> helpdesk
>> usage and have one problem left of which I can find no other mention:
>> the keywords feature does not seem to work.
>>
>> I add keywords as I understand how to do them; for example:
>>
>> OS/
>> OS/Linux
>> OS/Windows
>> OS/Mac OS X
>>
>> Then I attach keyword selections to a queue or globally; for example:
>>
>> Platform - multiple - children of OS/ up to 1 levels deep
>>
>> The result? Empty select boxes on the keywords page. I can get the
>> select boxes to kind of work by changing the children of to "-" after
>> initial creation, but this obviously won't do the job and it breaks as
>> soon as I change it back to the correct parent.
>>
>> I am at a complete loss and any help would be greatly appreciated. The
>> [hopefully] relevant details for my install are:
>>
>> RedHat 7.2 server with 2.4.18 kernel
>> Request Tracker 2.0.13
>> Perl 5.6.1 built from source
>> PostgreSQL 7.2.1 database installed from official RPMs

Joe.
>>
>>
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>>
>> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
>>
>
>