[rt-users] Change initial status to "Open"

[shannon pedersen]

Is there a way within RT2 to change the default initial status from "New" to
"Open"?  We only have a few users and it is one more step for us to have to
change the ticket to "Open" that we'd rather not have to do.  I've looked
through several modules but am not sure where I should be looking.
Alternatively, if I create a default value in the database itself will this
be reflected in RT?

Thanks,
-shannon pedersen