[rt-users] Change initial status to "Open"

[Michael Grubb]

Another option is to use the ScripCondition/Action pair that I have written,
It will set the Ticket's status to open when it is first taken (or given)
such that:
Old User == Nobody
TransactionType == Take|Give
TicketStatus == new

Under these conditions the ScripCondition will match, and fire a ScripAction 
which I set one up to set the status to open.

I'll include the code with this message.



On Monday 29 April 2002 08:41 pm, shannon pedersen wrote:
> Is there a way within RT2 to change the default initial status from "New"
> to "Open"?  We only have a few users and it is one more step for us to have
> to change the ticket to "Open" that we'd rather not have to do.  I've
> looked through several modules but am not sure where I should be looking.
> Alternatively, if I create a default value in the database itself will this
> be reflected in RT?
>
> Thanks,
> -shannon pedersen
>
>
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