[rt-users] Re: rt-users digest, Vol 1 #752 - 15 msgs
Jeena Miles
jmiles at addr.com
Tue Aug 6 07:24:01 EDT 2002
At 06:00 AM 8/6/2002 -0400, you wrote:
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>
>Today's Topics:
>
> 1. Re: RT gets jealous of my weekend vacation, goes bonkers (Derek J.
> Balling)
> 2. Re: Message Attachments not being delivered (Akos Szalkai)
> 3. RE: RT gets jealous of my weekend vacation, goes bonke
> rs (Beachey, Kendric)
> 4. Re: RT gets jealous of my weekend vacation, goes bonke rs (Derek J.
> Balling)
> 5. Re: Message Attachments not being delivered (Akos Szalkai)
> 6. Re: Run RT with and without SSL! (Vivek Khera)
> 7. Re: Sample code for create a ticket with a child ticket? (Jaye
> Mathisen)
> 8. vacation-like function in RT? (Grant Miller)
> 9. Re: Bit of tweaking help (Phil Homewood)
> 10. Re: Q: mailloops w/ rt-2.0.13 (Phil Homewood)
> 11. Crippling database performace (Teo de Hesselle)
> 12. How to start RT in web interface (Addison RT)
> 13. Re: Q: mailloops w/ rt-2.0.13 (Bruce Campbell)
> 14. Re: How to start RT in web interface (Odhiambo Washington)
>
>--__--__--
>
>Message: 1
>Date: Mon, 5 Aug 2002 09:56:25 -0400
>Subject: Re: [rt-users] RT gets jealous of my weekend vacation, goes bonkers
>From: "Derek J. Balling" <dredd at megacity.org>
>To: "Rt-Users (E-mail)" <rt-users at lists.fsck.com>
>
>
>On Monday, August 5, 2002, at 09:43 AM, Beachey, Kendric wrote:
>
> > I left for a relaxing weekend at the lake with all things RT working=20=
>
> > just fine.=A0 I came back this morning and found that most superficial=20=
>
> > parts of WebRT were OK (the front page, the admin console, the=20
> > statistics) but the Search and direct viewing of any ticket were=20
> > broken.=A0 I stopped and started apache and mysql a few times, and =
>that=20
> > didn't help.=A0 I don't find any errors in the log files.=A0 Here is =
>the=20
> > error message I am getting in the browser:
>
>Weird. I had a user complain of getting a very similar error yesterday,=20=
>
>but I couldn't duplicate it:
>
>error in file: /usr/share/perl5/DBIx/SearchBuilder/Handle.pm
>line 355: Can't call method "fetchrow" on an undefined value
>context:
>...
>351: my $query =3D shift;
>352: my @bind_values =3D @_;
>353: my $sth =3D $self->SimpleQuery($query, @bind_values);
>354:
>355: return ($sth->fetchrow);
>356: }
>357: # }}}
>358:
>359: # {{{ BinarySafeBLOBs
>...
>component stack: /Ticket/Display.html [standard]
>/autohandler [standard]
>code stack:
>/usr/share/perl5/DBIx/SearchBuilder/Handle.pm:355
>/usr/local/rt2/lib/RT/User.pm:1043 /usr/local/rt2/lib/RT/User.pm:724
>/usr/local/rt2/lib/RT/Ticket.pm:2434
>/usr/local/rt2/lib/RT/Interface/Web.pm:916
>/usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Display.html:136
>/usr/local/rt2/WebRT/data/obj/STANDARD/autohandler:69
>
>
>
>--
>+------------------------------+--------------------------------+
>| Derek J. Balling | "You can get more with a kind |
>| dredd at megacity.org | word and a two-by-four, than |
>| www.megacity.org/blog/ | you can with just a kind |
>| | word." - Marcus |
>+---------------------------------------------------------------+
>
>
>
>--__--__--
>
>Message: 2
>From: "Akos Szalkai" <szalkai at 2fkft.com>
>Date: Mon, 5 Aug 2002 16:20:26 +0200
>To: Darren Nickerson <darren at dazza.org>
>Cc: rt-users at lists.fsck.com
>Subject: Re: [rt-users] Message Attachments not being delivered
>
> > Does anyone rely on this 'reliable' method?
>
>We are trying to, but it does need some fixing.
>
> > We seem to be able to reproduce the problem with any Eudora user ...
> they're
> > never able to read attachments we send using the RT interface which are
> > mailed using the NotifyWithAttachment contrib ScripAction. Ms LookOut!
> users
> > can read our attachments, so that's most of the world, but I'm thinking
> > that's just because MS built a very forgiving MIME parser.
>
>You are right, the problem is that there is no MIME-Version header in
>the mail (which is mandatory according to the RFC). You can easily hack
>around this by inserting a single line near the end of the scrip:
>
> $self->TemplateObj->MIMEObj->attach(Data => $message->Content,
> Type => $message->ContentType,
> Encoding => "base64",
> Description => $fname,
> Disposition => "attachment",
> Filename => $fname);
>
> $self->TemplateObj->MIMEObj->head->replace('MIME-Version','1.0');
>
>(The last line above is what you should insert.) However, we have an
>even bigger problem, that can be seen above as well: the encoding is
>fixed to base64. When a multipart (or message/*) attachment is about to
>be sent out, NotifyWithAttachment sets the encoding to base64, and then
>MIME::Entity croaks that you can't have base64 encoding with this type.
>Result: no mail gets sent out, although the transaction appears in the
>database and on the web.
>
>Does anybody have a solution for this?
>
>Akos
>
>--
>Akos Szalkai <szalkai at 2f.hu>
>IT Consultant, CISA
>2F 2000 Szamitastechnikai es Szolgaltato Kft.
>Tel: (+36-1)-4887700 Fax: (+36-1)-4887709 WWW: http://www.2f.hu/
>
>
>--__--__--
>
>Message: 3
>From: "Beachey, Kendric" <Kendric.Beachey at garmin.com>
>To: "Rt-Users (E-mail)" <rt-users at lists.fsck.com>
>Subject: RE: [rt-users] RT gets jealous of my weekend vacation, goes bonke
> rs
>Date: Mon, 5 Aug 2002 09:28:29 -0500
>
>From: Derek J. Balling [mailto:dredd at megacity.org]
> >
> > On Monday, August 5, 2002, at 09:43 AM, Beachey, Kendric wrote:
> >
> > > I left for a relaxing weekend at the lake with all things
> > RT working
> > > just fine. I came back this morning and found that most
> > superficial
> > > parts of WebRT were OK (the front page, the admin console, the
> > > statistics) but the Search and direct viewing of any ticket were
> > > broken. I stopped and started apache and mysql a few
> > times, and that
> > > didn't help. I don't find any errors in the log files.
> > Here is the
> > > error message I am getting in the browser:
> >
> > Weird. I had a user complain of getting a very similar error
> > yesterday,
> > but I couldn't duplicate it:
>
>
>Turns out nobody else could duplicate my problem either!
>
>I went to inform another department that RT was having personality problems,
>and they said it was OK for them. They demonstrated for me that it worked
>just fine. Back at my desk, I fired up a different browser and lo and
>behold, it worked fine for me too. Back in my original browser, I logged
>out and logged back in, and all was fine and good. Bizarre.
>
>I wondered why my inbox hadn't been lighting up. :-)
>
>False alarm, I guess...maybe a logout/login is in order for Derek's wayward
>user as well?
>
>
>--__--__--
>
>Message: 4
>Date: Mon, 5 Aug 2002 10:31:57 -0400
>Subject: Re: [rt-users] RT gets jealous of my weekend vacation, goes bonke rs
>From: "Derek J. Balling" <dredd at megacity.org>
>To: "Rt-Users (E-mail)" <rt-users at lists.fsck.com>
>
> > False alarm, I guess...maybe a logout/login is in order for Derek's
> > wayward
> > user as well?
>
>She reported this morning "all was well".
>
>I just saw "Signs" this weekend, so let's just call it an alien
>mind-control thing or something. ;-)
>
>D
>
>--
>+------------------------------+--------------------------------+
>| Derek J. Balling | "You can get more with a kind |
>| dredd at megacity.org | word and a two-by-four, than |
>| www.megacity.org/blog/ | you can with just a kind |
>| | word." - Marcus |
>+---------------------------------------------------------------+
>
>
>
>--__--__--
>
>Message: 5
>From: "Akos Szalkai" <szalkai at 2fkft.com>
>Date: Mon, 5 Aug 2002 16:55:44 +0200
>To: Darren Nickerson <darren at dazza.org>
>Cc: rt-users at lists.fsck.com
>Subject: Re: [rt-users] Message Attachments not being delivered
>
>
>--uAKRQypu60I7Lcqm
>Content-Type: text/plain; charset=us-ascii
>Content-Disposition: inline
>
> > However, we have an
> > even bigger problem, that can be seen above as well: the encoding is
> > fixed to base64. When a multipart (or message/*) attachment is about to
> > be sent out, NotifyWithAttachment sets the encoding to base64, and then
> > MIME::Entity croaks that you can't have base64 encoding with this type.
> > Result: no mail gets sent out, although the transaction appears in the
> > database and on the web.
> >
> > Does anybody have a solution for this?
>
>Sorry to follow up my own email, but I did some dirty hacking to solve
>this problem. I attach a slightly modified version of
>NotifyWithAttachment.pm, which seems to work much better in our
>environment (please remember that it is still very far from perfect).
>You can use the insert script from the original version.
>
>Akos
>
>--
>Akos Szalkai <szalkai at 2f.hu>
>IT Consultant, CISA
>2F 2000 Szamitastechnikai es Szolgaltato Kft.
>Tel: (+36-1)-4887700 Fax: (+36-1)-4887709 WWW: http://www.2f.hu/
>
>--uAKRQypu60I7Lcqm
>Content-Type: application/x-gunzip
>Content-Disposition: attachment; filename="NotifyWithAttachment.pm.gz"
>Content-Transfer-Encoding: base64
>
>H4sICOqQTj0CA05vdGlmeVdpdGhBdHRhY2htZW50LnBtAI1VbW/bNhD+PP2KgxMg0hDLL+2A
>Qoa9eKtTeGi7osnaLwECWjpZjCVSIakmXpL+9h4pWbbjYCu/WKd7nuPdc3fyEcxFnFcJajCK
>Cc1iw6UAZgyLswKF0cAFYMF4DppMkJUJvSOYViaTKoILw9KUCXjPFLnB17V9nTv7jJUlsvxa
>I/gKy5zFCCzP4ToIKMY8QRbBX6jJ/YWL2Ib3b6x5tkBtSmWTiVkexrKw+D+qJaT8nlJlIoFC
>Jjwlt81XRzBdSQ0X/7J8xTilUT+cDdNVajb843kSwUdpeLr+yk02bWsMy+L0GwzCVzDs94e9
>/pte/zcYvIqGg+j1a2hiwey+bJ+PPa9k8YotET5fRtHUqRZFLwUfeQpvK672kRcokplV9WV3
>HWjknc0vpjCG2zv/0BuMPCrq4eEBdLWAT6QvU+h54wxZMtzaQOdcyaJpYmofneaRc9lDGuck
>3j+fZp+jqCGG4LV+noLJmAGFplLCTkqFp8ANKmaQXEpWy6xFH2vM0+7kcjtOfy9uupPpzkjZ
>/rEkISoWYOQBFQuaFYOO92H+YUYP4TYdfz80cBvQybfjALm4wdjAXcbjjIZOkSpryJhuw9hB
>lLYyvjf7od6b/g2zfodJ2PKbxNz1zoiimTDcrMOAvNSIuDKe5+00Bx6IXKzrMqmtOuMpzYfX
>Fr7fAj+Ax8dGdOg7nCXvZjf+CbVHNv4OqTt5J40850qbucGijRvT+o2fIf+UlZ1gCmDlfS+X
>S1TdSYKLaul33NW0eUnCxbLmE1mHV6ITuKhHoFe8tF2mvaXrQAo3N06yZ7o6+NdsDYmEOfXp
>Gw2WbPh38vcXa7Dp+8P6LupzTl8ZW0hB002bOd4nfMR7E7gO2CPIgkrkBAV/w7D1CkPwOqQ9
>Nl4qWIFWmhZ2TnfZl6MGtYF8B90Lf/Wvrh6vekGvt2z9/6veNtUm2FbFTRpNbjMRS0fZTeiZ
>r733kNN5s+CmY1f6wIm30BHUok577X/sY3dSp+y/ZYbBeHKYzKn3iz0Al+sSX0RYR4va5jg5
>SK0FvUUdK166Bbc4J9XWy3UpNd94O1tROy1m07otPfi5cu1ntTtp/sX8E/u++wWVpstOTk8G
>Yf8k2MhOP082ZrO6g5H3ZD/VT0/045H1A9xipDt1BwAA
>
>--uAKRQypu60I7Lcqm--
>
>
>--__--__--
>
>Message: 6
>From: Vivek Khera <khera at kcilink.com>
>Date: Mon, 5 Aug 2002 11:00:15 -0400
>To: rt-users at fsck.com
>Subject: Re: [rt-users] Run RT with and without SSL!
>
> >>>>> "SS" == Sven Sternberger <sven.sternberger at desy.de> writes:
>
>SS> today I installed an Apache with SSL support. My Idea
>SS> is to provide both kinds of access to the RequestTracker.
>SS> My problem is that I read that it is not okay to run 2 instances
>SS> of RT on the same Apache-Machine. But now I think I have one instance
>SS> on port 80 and one on port 443. Hope you can send me some advice
>
>Use virtual hosts in apache. The same instance of apache can handle
>both normal and ssl connections and route them to the same places.
>
>The only place this will "break" in RT is where you need to hard-code
>the base URL into the config.pm file. You'll have to choose one or
>the other. Personally, I always access RT via SSL so I can do bug
>tracking, and/or customer support securely from, say a wireless LAN at
>a technical conference 3000 miles from home.
>
>--
>=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
>Vivek Khera, Ph.D. Khera Communications, Inc.
>Internet: khera at kciLink.com Rockville, MD +1-240-453-8497
>AIM: vivekkhera Y!: vivek_khera http://www.khera.org/~vivek/
>
>
>--__--__--
>
>Message: 7
>Date: Mon, 5 Aug 2002 08:40:12 -0700
>From: Jaye Mathisen <mrcpu at internetcds.com>
>To: rt-users at lists.fsck.com
>Subject: Re: [rt-users] Sample code for create a ticket with a child ticket?
>
>My bad, didn't realize that MembersOf really mean Parent, thought it was
>some other
>secret code thing to signifiy something that I didn't understand.
>
>But Ticket->Addlink works just peachy using MemberOf, and make the link in the
>right spot.
>
>On Sun, Aug 04, 2002 at 12:14:49AM -0700, Jaye Mathisen wrote:
> >
> >
> > RT::Ticket mentions briefly the Refers-to and Referred-by methods, and
> stuff, but
> > I need to create Parent/Child tickets... (It also has Depends method
> and a Members method,
> > which I don't know what it does).
> >
> >
> > Essentially, there are some tasks that we have that have 3-4 very
> consistent regular
> > steps. And what I'm hoping to do is create a method such that the user
> can enter
> > in minimal info, and have the parent ticket, and the 3 child tickets
> created, and
> > linked properly, with the individual child tasks int he right queue's
> and such.
> >
> > Creating the individual tickets is fine, but not sure how to link them
> together. I
> > think I have it figured out manually in teh database, but that would be
> lame, and
> > a few of the manuals say to not use these RT::Link functions from
> client code...
> >
> > So if anybody has the 3 lines of code that links ticket 11111 as a
> child ticket
> > to 22222, it would be appreciated. (In perl... :)
> >
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
> > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
>
>
>--__--__--
>
>Message: 8
>Date: Mon, 5 Aug 2002 11:26:38 -0700
>From: Grant Miller <grant at pico.apple.com>
>To: rt-users at lists.fsck.com
>Subject: [rt-users] vacation-like function in RT?
>
>
>
>Has anyone written a add-on to RT that deals with ticket owners going on
>vacation
>and having responses to them be redirected (or CC'ed) to a designated RT user?
>
>We get around it by just re-assigning tickets to someone else while we are
>out,
>but I think a feature like this would be nice to have.
>
>(I've looked at the contributed code, but didn't see anything that looked like
>it would do the trick).
>
>I will eventually write something like this (and post it to the
>community), but
>I figured I would ask first so I don't try and reinvent the wheel.
>
>Thanks in advance.
>
>--
>
>-Grant Miller grant at pico.apple.com
>
> Unix Systems Admin, Engineering Computer Services, Apple Computer Inc.
>
>
>
>--__--__--
>
>Message: 9
>Date: Tue, 6 Aug 2002 08:29:55 +1000
>From: Phil Homewood <pdh at snapgear.com>
>To: rt-users at lists.fsck.com
>Subject: Re: [rt-users] Bit of tweaking help
>
>Andy Coates wrote:
> > To put it simply, where should I be looking to change the type of
> > creates/updates that are sent to the different levels of requestors?
>
>Configuration->Queues->name->Scrips
>
>
>
>--__--__--
>
>Message: 10
>Date: Tue, 6 Aug 2002 08:33:34 +1000
>From: Phil Homewood <pdh at snapgear.com>
>To: rt-users at lists.fsck.com
>Subject: Re: [rt-users] Q: mailloops w/ rt-2.0.13
>
>Chris J. Mutter wrote:
> > we get a mail loops when some spam-idiots send mail of the form
> >
> > From: bla at sil.at
> > To: bla at sil.at
> >
> > where bla at sil.at is a forward to the tracker into the queue ``bla''.
>
>The bounce-detection should take care of this. Can you ensure
>that the X-RT-Loop-Prevention header is present and correct in
>the messages that are feeding back into RT? If it is, you've
>found a bug; if not, something might be eating it along the way.
>
>IsRTAddress() in config.pm may also be of some help.
>--
>Phil Homewood, Systems Janitor, www.snapgear.com
>pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
>SnapGear - Custom Embedded Solutions and Security Appliances
>
>
>--__--__--
>
>Message: 11
>Date: Tue, 6 Aug 2002 11:07:22 +1000
>From: Teo de Hesselle <teo.dehesselle at uts.edu.au>
>To: rt-users at lists.fsck.com
>Subject: [rt-users] Crippling database performace
>
>Help! mysql is running like a dog every time RT performs this query:
>
>SELECT DISTINCT main.* FROM Tickets main, Watchers Watchers_1 LEFT JOIN
>Users as Users_2 ON Watch
>
>When would RT do this? How can I make this faster?
>
>Mysql shows:
>
>State: Copying to tmp table
>
>I really don't understand enough about RT or mysql to fix this by
>myself....
>
>--
>Teo de Hesselle, It's nice to be loved,
>Unix Systems Administrator, but there's a lot to be
>University of Technology, Sydney. said for terrified respect
>
>
>--__--__--
>
>Message: 12
>Date: Mon, 5 Aug 2002 19:26:05 -0700 (PDT)
>From: Addison RT <rt_addison at yahoo.com>
>To: rt-users <rt-users at lists.fsck.com>
>Subject: [rt-users] How to start RT in web interface
>
>--0-1417735686-1028600765=:44216
>Content-Type: text/plain; charset=us-ascii
>
>
>Hi all,
>
>I spent more than two weeks to config the web interface. I failed to start
>the web page of RT as : http://rt.addison1.addisonworld.com.us/rt2/
>
>Can anyone give me a checklist of the related variables for the above
>hostname & domain name in both 'config.pm' and 'httpd.conf'?
>
>Thanks.
>
>Addison
>
>
>
>---------------------------------
>Do You Yahoo!?
>Yahoo! Health - Feel better, live better
>--0-1417735686-1028600765=:44216
>Content-Type: text/html; charset=us-ascii
>
><P>Hi all,</P>
><P>I spent more than two weeks to config the web interface. I failed to
>start the web page of RT as : <A
>href="http://rt.addison1.addisonworld.com.us/rt2/">http://rt.addison1.addisonworld.com.us/rt2/</A></P>
><P>Can anyone give me a checklist of the related variables for the
>above hostname & domain name in both <EM>'config.pm' </EM>and
><EM>'httpd.conf</EM>'? </P>
><P>Thanks.</P>
><P>Addison</P><p><br><hr size=1><b>Do You Yahoo!?</b><br>
><a href="http://health.yahoo.com/">Yahoo! Health</a> - Feel better, live
>better
>--0-1417735686-1028600765=:44216--
>
>
>--__--__--
>
>Message: 13
>Date: Tue, 6 Aug 2002 10:32:10 +0200 (CEST)
>From: Bruce Campbell <bruce_campbell at ripe.net>
>To: rt-users at lists.fsck.com
>Subject: Re: [rt-users] Q: mailloops w/ rt-2.0.13
>
>On Tue, 6 Aug 2002, Phil Homewood wrote:
>
> > Chris J. Mutter wrote:
> > > we get a mail loops when some spam-idiots send mail of the form
> > >
> > > From: bla at sil.at
> > > To: bla at sil.at
> > >
> > > where bla at sil.at is a forward to the tracker into the queue ``bla''.
> >
> > The bounce-detection should take care of this. Can you ensure
> > that the X-RT-Loop-Prevention header is present and correct in
>
>Preservation of loop detection headers cannot always be counted upon,
>although it makes loop detection _much_ easier.
>
>--
> Bruce Campbell RIPE
> Systems/Network Engineer NCC
> www.ripe.net - PGP562C8B1B Operations/Security
>
>
>
>--__--__--
>
>Message: 14
>Date: Tue, 6 Aug 2002 12:55:54 +0300
>From: Odhiambo Washington <wash at wananchi.biz>
>To: rt-users <rt-users at lists.fsck.com>
>Cc: rt_addison at yahoo.com
>Subject: Re: [rt-users] How to start RT in web interface
>
>* Addison RT <rt_addison at yahoo.com> [20020806 05:30]: wrote:
> >
> > Hi all,
> >
> > I spent more than two weeks to config the web interface.
> > I failed to start the web page of RT as :
> http://rt.addison1.addisonworld.com.us/rt2/
> >
> > Can anyone give me a checklist of the related variables for the
> > above hostname & domain name in both 'config.pm' and 'httpd.conf'?
>
>Hello Addison,
>
>
>Normally, you'd follow this tutorial:
>
>http://www.fsck.com/rtfm/article.html?id=2#94
>
>..but in yor situation, you need to modify the zone file for
>addisonworld.com.us to
>have an entry for rt.
>
>rt.addison1 IN CNAME the_DNS_name_of_server_rt_is_running_on
>
># ndc reload
>
>
>That is one of the steps, obviously not the first. It was my last after I
>configured everything.
>
>Running RT as http://rt.addison1.addisonworld.com.us/rt2/ would mean that
>there is already a web server handling addison1.addisonworld.com.us, yes???
>Then I really don't see any point why you'd want /rt2.
>Wait.. I am confused here. You can have either rt.domain.name or
>domain.name/rt2 but not both at the same time (I guess).
>
>FIRST, your domain addisonworld.com.us _MUST_ be in DNS!! Right now it is
>NOT!!
>
>
>If you post the errors you get, then you can get more help.
>
>
>
> cheers
> - wash
>+----------------------------------+-----------------------------------------+
>Odhiambo Washington, wash at wananchi.com . WANANCHI ONLINE LTD (Nairobi, KE) |
>http://ns2.wananchi.com/~wash/ . 1ere Etage, Loita Hse, Loita St., |
>GSM: (254) 722 743 223 . # 10286, 00100 NAIROBI |
>+---------------------------------+------------------------------------------+
>"Oh My God! They killed init! You Bastards!"
> --from a /. post
>
>++
>``That Ariel Sharon. Boy, he sure is controversial.
> Most Western countries would have to have a military coup
> before they enjoyed a leader of that caliber.'' (Sydney Webb)
>
>
>
>--__--__--
>
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