[rt-users] Who is a requestor?

[Odhiambo Washington]

* Odhiambo Washington <wash at wananchi.biz> [20020806 13:30]: wrote:
> 
> Hello rt-users,
> 
> 
> At the risk of being called stupid, let me ask a question:
> 
> Why is someone who submits/creates a ticket via e-mail treated differently than
> one who logs in via web UI in the context of a "requestor"?
> 
> The situation I am looking at is this scrip:
> 
> OnCreate AutoreplyToRequestors with template Autoreply
> 
> 
> I am trying to look for a way in which when a user creates a ticket via the web UI,
> s/he should either 
> 
> 1. Be made to "Own" the ticket automatically, or
> 
> 2. Be sent a Notify that s/he has a ticket (stupid, because they know it already)


I have a clue now, only need enlightenment as to what I could have broken during the
change from 2.0.13 to 2.0.14 ... http://ns2.wananchi.com/~wash/RT2/

I still cannot pin this down.


        cheers
       - wash 
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