[rt-users] Better error message for denied postings

[Rich Lafferty]

On Wed, Aug 07, 2002 at 01:34:07PM -0400, Matthew P. Cox <mcox at latte.harvard.edu> wrote:
> I'm in a situation where a good number of my supported users have more
> than one (valid) email addresses that they use from their workstation.
> What is happening is that they submit a request with one address and
> then attempt to reply from another. When that fails they open a new
> request. 

Hrm, why don't you allow them to reply from another? It'll still go
into the same ticket. Just grant the ReplyToTicket privilege to
Everyone. We do that (and CommentOnTicket!) and have never had toes
stepped on because of it.

Cheers,

  -Rich

-- 
Rich Lafferty --------------+-----------------------------------------------
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