[rt-users] having trouble logging into RT system

[Crazy Diamond]

Ooops, i replied to the wrong post:

Unfortunately root/password doesn't work as a username/password
either :(  Know any way to fix this?  You're talking about the RT
login webpage right?

The fact that i can access the RT system via web means that my mysql
database is working correctly right?

Thanks for the help guys, still struggling, but it looks like my
blood, sweat, and tears will be worth it!

----- Original Message -----
From: Bruce Campbell <bruce_campbell at ripe.net>
Date: Wed, 7 Aug 2002 20:29:16 +0200 (CEST) 
To: rt-users at lists.fsck.com
Subject: Re: [rt-users] having trouble logging into RT system


> On Wed, 7 Aug 2002, Crazy Diamond wrote:
> 
> > Who is the default user/administrator for the RT system? I think i might
> > have screwed something up when i didn't initially provide a password for
> > rt_user during the makefile install.  And is there any way to fix it by
> > manually adding a new user to the database?
> 
> The 'rt_user' is the username that RT presents to your SQL server.  If you
> did not set a password for rt_user, be sure to have a blank string ('') in
> config.pm's mention of '$DatabasePassword'.
> 
> In RT itself, users and passwords are completely seperate to any other
> usernames and passwords that you may have, and also different from SQL
> usernames and password.  By default, there is one useful user created,
> being 'root' with a password of 'password'.
> 
> Once you've logged into RT using this, you can add other RT users.
> 
> > Also, does anyone have a demo of RT up that people can take a look at? I
> > actually want to see if installing this pain in the arse is actually
> > worth it :) (looks real nice in the screenshots though) --
> 
> http://www.fsck.com/rt2/ with a username and password of 'guest'.
> 
> -- 
>                              Bruce Campbell                            RIPE
>                    Systems/Network Engineer                             NCC
>                  www.ripe.net - PGP562C8B1B             Operations/Security
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> 

-- 
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