[rt-users] empty message-body in replies

[timuel]

Using RT 2.0.9pre4 on an Intel/RedHat box with MySQL and qmail:

Has anyone here ever had problems with blank replies? The past week or so it
seems that alot of emails/tickets that are replied to by my staff are being sent
completely blank and the From: lines are like -- "From: Apache
[mailto:apache at othermailserver.mydomain.com] On Behalf Of Staff Member".
Everything appears to be intact except for the slightly munged From: line and
the completely blank message body.

I checked out the archives and I can`t seem to find anything relevant. Any
advice/suggestions would be greatly appreciated.

Thanks!

--
timuel


----- Original Message -----
From: "Robie Basak" <robie at principle.co.uk>
To: <rt-users at lists.fsck.com>
Sent: Monday, August 12, 2002 6:30 AM
Subject: Re: [rt-users] Meaningful From: address


| On Mon, 2002-08-12 at 01:31, Phil Homewood wrote:
| > Robie Basak wrote:
| > > On Fri, 2002-08-09 at 11:38, francisv at dagupan.com wrote:
| > > > Whenever RT responds to an e-mail, it appears as -- "help"
<help at address>. I
| > > > know that "help" is a queue but can I make it appear as a different name
to
| > > > the rest of the world? (i.e. Customer Support <help at address>)
| > >
| > > Just putting it into the Description box in the Queue configuration
| > > worked for me.
| >
| > It did? Out of the box?
| > I had to apply the attached patch to get that behaviour.
|
| Sorry, my mistake. Our queue names and descriptions are so similar that
| I got confused :)
|
| Robie.
|
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