[rt-users] Features Question

[Phil Homewood]

Derek J. Balling wrote:
> Well, part of it is to have the ability to put the analyst in the 
> summary page. That way, if $PROGRAMMER is waiting on 
> $BUSINESS_ANALYST[1] who is swamped, they can easily see a ticket that 
> they'd be working with $BUSINESS_ANALYST[2] on.

Ah. So you want to show the AdminCCs on Search/Listing.html.

Try this:

Edit %WebOptions in your config.pm. Add a field to QueueListingCols:

       { Header => 'AdminCC(s)',
         TicketAttribute => 'AdminCcAsString'
         },

Bounce the web server. See what happens.
-- 
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
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