[rt-users] Features Question

[Derek J. Balling]

On Monday, August 12, 2002, at 10:29  PM, Phil Homewood wrote:

> { Header => 'AdminCC(s)',
>          TicketAttribute => 'AdminCcAsString'
>          },

That ALMOST does what I want. ;-)

OK, the only problem now is that the requestor and the admincc are both 
e-mail addresses (which crowds the page significantly). Since both 
e-mail addresses map to users, is there any way to tell RT "if you know 
who this e-mail address belongs to, just use their RT userid in the 
display?"....

Thanks again!

D