[rt-users] Any way to steal a ticket?

[Travis Campbell]

On Fri, Aug 16, 2002 at 12:12:09PM +0100, Smylers wrote:
> That works for me if trying to re-assign somebody else's ticket to
> myself.  But if I want to change the owner from somebody else to a
> different somebody else then I find that I have to do this in two steps
> -- first changing the owner to me, then changing it to the person I want
> to have it.
> 
> Do other people get this?  Is it a feature or just something that
> happens to be that way?
> 

Search/Bulk.html has a feature to do this in one step, by allowing you to
force the change.  I bet you could update Ticket/ModifyPeople.html to do
the same thing.

If you want to make it optional, you could add 

	<input type=checkbox name="ForceOwnerChange"> Force change

into the form in ModifyPeople.html.

If you want it to happen everytime, you could try doing:

	<input type="hidden" name="ForceOwnerChange" value="1">

Note that RT will tag the transaction as forced (or something like that; I
haven't done it in awhile)

Please note that I'm using 2.0.8_02 so this may be different in earlier or
later versions.

Travis
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