[rt-users] Bcc-ing queue watchers

[Rick Rezinas]

will making your Bcc watchers AdminCC work for you?  

On Fri, 16 Aug 2002, Erwin Blekkenhorst wrote:

> 
> I'd like to reconfigure the default queue watchers from being Cc-ed to being 
> Bcc-ed. The thing is that I want the watchers to be able to see who's being 
> Cc-ed by our customers opening a ticket but I don't want the customer to see 
> the watchers' addresses in the email headers. Customers tend to group-reply 
> or even use the watcher's address for direct correspondence rather than using 
> rt's correspondence address (yeah customers are stupid.. ;).
> 
> It probably needs some changes in Notify.pm but before I start breaking things 
> I'd like to know if anyone has already done this...
> 
> Lots of TIA
> 
> Regards,
> 
> Erwin
> 
> 
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--
Rick Rezinas  503-889-7091
Unix Systems Administrator
Qsent, Inc.


When Gladstone was British Prime Minister he visited Michael Faraday's
laboratory and asked if some esoteric substance called `Electricity'
would ever have practical significance.
"One day, sir, you will tax it," was the answer.
					        	-- Science, 1994