[rt-users] Bcc-ing queue watchers

[Erwin Blekkenhorst]

I'd like to reconfigure the default queue watchers from being Cc-ed to being 
Bcc-ed. The thing is that I want the watchers to be able to see who's being 
Cc-ed by our customers opening a ticket but I don't want the customer to see 
the watchers' addresses in the email headers. Customers tend to group-reply 
or even use the watcher's address for direct correspondence rather than using 
rt's correspondence address (yeah customers are stupid.. ;).

It probably needs some changes in Notify.pm but before I start breaking things 
I'd like to know if anyone has already done this...

Lots of TIA

Regards,

Erwin