[rt-users] auto-assign on initial reply/comment ?

[matthew zeier]

Sorry - Outlook Express issues.

The readme has:

Caveats - the WebUI puts in a SetOwner, meaning that you will see a quick
series of 'RT_System gives ticket to Joe', then 'Joe gives ticket to
Nobody', with the final Owner undefined, but predominately Nobody.  The
current way of fixing this would be to patch
WebRT/html/Ticket/Elements/EditPeople to default to the current user if it
is currently Nobody.  Ughity.

I recall making some sort of change but is EditPeople the right place?  What
are the actual changes?

Thanks.


----- Original Message -----
From: "Travis Campbell" <travis.campbell at amd.com>
To: "matthew zeier" <mrz at intelenet.net>
Cc: <rt-users at fsck.com>
Sent: Friday, August 16, 2002 8:46 AM
Subject: Re: [rt-users] auto-assign on initial reply/comment ?


> On Fri, Aug 16, 2002 at 07:53:26AM -0700, matthew zeier wrote:
> >
> > As someone comments or replies to a ticket through the WebUI, I want
them to
> > automatically become the owner.
> >
> > I did this once before but in my last rt upgrade I think I overwrote
> > whatever mods I had to make for that and can't find it.
> >
> > Anyone have details on that?
>
> You want Bruce Campbell's AutoTake.
>
> It can be found, along with the readme and insert script at:
>
> http://www.amsterdamned.org/~bc/rt/
>
> Travis
> --
>  Travis Campbell  -  Unix Systems Administrator =
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