[rt-users] auto-assign on initial reply/comment ?

[matthew zeier]

Found it mentioned in the archives - edits to Update.html.

http://lists.fsck.com/pipermail/rt-users/2002-June/008553.html

----- Original Message -----
From: "matthew zeier" <mrz at intelenet.net>
To: "Travis Campbell" <travis.campbell at amd.com>
Cc: <rt-users at fsck.com>
Sent: Friday, August 16, 2002 4:19 PM
Subject: Re: [rt-users] auto-assign on initial reply/comment ?


> Sorry - Outlook Express issues.
>
> The readme has:
>
> Caveats - the WebUI puts in a SetOwner, meaning that you will see a quick
> series of 'RT_System gives ticket to Joe', then 'Joe gives ticket to
> Nobody', with the final Owner undefined, but predominately Nobody.  The
> current way of fixing this would be to patch
> WebRT/html/Ticket/Elements/EditPeople to default to the current user if it
> is currently Nobody.  Ughity.
>
> I recall making some sort of change but is EditPeople the right place?
What
> are the actual changes?
>
> Thanks.
>
>
> ----- Original Message -----
> From: "Travis Campbell" <travis.campbell at amd.com>
> To: "matthew zeier" <mrz at intelenet.net>
> Cc: <rt-users at fsck.com>
> Sent: Friday, August 16, 2002 8:46 AM
> Subject: Re: [rt-users] auto-assign on initial reply/comment ?
>
>
> > On Fri, Aug 16, 2002 at 07:53:26AM -0700, matthew zeier wrote:
> > >
> > > As someone comments or replies to a ticket through the WebUI, I want
> them to
> > > automatically become the owner.
> > >
> > > I did this once before but in my last rt upgrade I think I overwrote
> > > whatever mods I had to make for that and can't find it.
> > >
> > > Anyone have details on that?
> >
> > You want Bruce Campbell's AutoTake.
> >
> > It can be found, along with the readme and insert script at:
> >
> > http://www.amsterdamned.org/~bc/rt/
> >
> > Travis
> > --
> >  Travis Campbell  -  Unix Systems Administrator =
> travis at mpdtxmail.amd.com
> >     5900 E. Ben White Blvd, Austin, TX 78741    =
> travis.campbell at amd.com
> >     TEL: (512) 602-1888  PAG: (512) 604-0341    =
> webmaster at mpdtxmail.amd.com
> >
>
============================================================================
> =
> >       "Does anything work as expected?"  Yes.  An axe through the CPU.
> >
> >
>
>
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