[rt-users] Vacation reassignment

[Nathan Evans]

Is it possible to temporarily reassign tickets to the AdminCCs when the
ticket owner is away?
When the owner of a ticket is away, the rest of the Admins of that queue
don't see the updates.  So they sit until the owner returns...


I think a scrip something like:
On transaction where owner is <person on vacation>, notify AdminCCs,
Template Away_transaction

Thanks!