[rt-users] problems with 2.0.14 Debian package

[Alan Sawyer]

If this is your first time why not use:
http://packages.debian.org/unstable/misc/request-tracker.html

The 2.0.13 package in unstable/misc?


Alan



On Sun, 18 Aug 2002, Geoff Richards wrote:

> Hi, I've had a go at using the Debian package rt_2.0.14_test.deb
> but have had some problems with the Apache configuration.
> I've never installed RT before, so I don't know how things are
> set up in non-Debian installations.
>
> Here are some notes on specific files:
>
> /usr/share/doc/request-tracker/README.gz
>    ...has an example Apache configuration which refers to 'webmux.pl',
>    which appears to have been renamed to 'modperl-handler.pl'.
>
> /usr/share/doc/request-tracker/examples/apache.conf
>    ...an alternative Apache conf, but this doesn't 'require' a startup
>    script, so Apache has no idea where to find the Perl modules.
>
> /usr/lib/request-tracker/bin/modperl-handler.pl
>    ...tries to 'use' config.pm, which is OK, but...
>
> /usr/lib/request-tracker/perl/RT/Mason.pm
>    ...tries to 'use' RT/Config.pm, which doesn't exist.
>
>
> I've currently got this in the Apache conf, which doesn't work
> because of the missing RT/Config.pm:
>
>
> <VirtualHost *>
>    ServerName rt.thefinalword.org.uk
>    ServerAlias rt
>    DocumentRoot /usr/share/request-tracker/WebRT/html
>
>    PerlRequire /usr/lib/request-tracker/bin/modperl-handler.pl
>
>    PerlModule Apache::DBI
>    PerlModule RT::Mason
>
>    <Location />
>       SetHandler perl-script
>       PerlHandler RT::Mason
>    </Location>
>
> </VirtualHost>
>
>
> Any suggestions appreciated.
>
>    cheers,
>       Qef
>
>