[rt-users] RT2 Speed/performance problems.

[Maren S. Leizaola]

On Tue, 20 Aug 2002, Matthew D Stock wrote:

> Maren S. Leizaola writes:
>  > 	Much regretably I've had to pull RT2 out. For us even a machine
>  > with 2 cpus, raid, 512MB RAMwith 5000 tickets in the database (99% of
>  > which were closed) the system would take ages to refresh the display. As
>  > it was costing us more on having to wait for the pages to refresh and do
>  > maintenance on it than the time required of handlign all e-mail manually.
>  > I think we are now in a much better position with our e-mail support
>  > without using RT than with RT.
>
> I'm not sure, but it sounds like a configuration error.  I'm running an RT
> instance with ~12000 tickets on a FreeBSD system with one Pentium II 330MHz
> processor and about 400MB of memory.  The mysql database is running on the
> same system, and I'm not having any serious performance problems.  Takes
> about 3 seconds to pull up the home page, and about 8 seconds to bring up
> the main display page for an average ticket.  We could improve things a
> bit by using slightly less junk hardware, but it's been sufficient for now.

3-10 seconds is the norm, for us it does not cut it.

> Can't help you with alternate ticketing systems, since all the other ones I
> tried weren't usable.

Ok thanks.
Maren.

>   -Matt
>
> --
> Matthew D. Stock <stock at cse.buffalo.edu>
> Director of Information Technology
> Computer Science and Engineering, University at Buffalo
>