[rt-users] RT2 Speed/performance problems.

[Matthew D Stock]

Maren S. Leizaola writes:
 > 	Much regretably I've had to pull RT2 out. For us even a machine
 > with 2 cpus, raid, 512MB RAMwith 5000 tickets in the database (99% of
 > which were closed) the system would take ages to refresh the display. As
 > it was costing us more on having to wait for the pages to refresh and do
 > maintenance on it than the time required of handlign all e-mail manually.
 > I think we are now in a much better position with our e-mail support
 > without using RT than with RT.

I'm not sure, but it sounds like a configuration error.  I'm running an RT
instance with ~12000 tickets on a FreeBSD system with one Pentium II 330MHz
processor and about 400MB of memory.  The mysql database is running on the
same system, and I'm not having any serious performance problems.  Takes
about 3 seconds to pull up the home page, and about 8 seconds to bring up
the main display page for an average ticket.  We could improve things a
bit by using slightly less junk hardware, but it's been sufficient for now.

Can't help you with alternate ticketing systems, since all the other ones I
tried weren't usable.
  -Matt

-- 
Matthew D. Stock <stock at cse.buffalo.edu>
Director of Information Technology
Computer Science and Engineering, University at Buffalo