[rt-users] enhanced-mailgate and setting keywords

[altendky at engr.orst.edu]

i am successfully able to create a ticket and set a 
requestor via email, such as:

RT-Requestor: + nobody at science

but am unable to set keywords in the email, like:

RT-TestKS: /test/subtest

it parses the lines out of the message body, but does 
not actually set the keywords.  i've tried various 
formats with slashes or without or just subtest, 
etc...  but to no avail.  TestKS is a keyword selection 
which is set to allow children of test (e.g. subtest).  
just as it appears above, test is a child of / and 
subtest is a child of test.

does anyone have an example of what format the 
keywordselect and keywords are supposed to be entered 
in an email for the enhanced-mailgate to take care of 
setting them?  thanks for any hints.

-kyle altendorf

     "just being...
      is bewildering..."
         -moloko