[rt-users] Automatic resolve on e-mail reply

[M B Norton]

Hi,
I'm currently setting up RT and wondered if the following was possible..
somebody sends an e-mail to a support queue, this is passed on to
AdminCC's,
when an AdminCC replies I want the ticket to be automatically resolved and
removed from the queue.
The queue then only shows unresolved tickets and no manual queue
management is involved.

If a scrip is needed to implement this, does anybody have this done
already?

Thanks for your time,
Max
University of Bath Computer Services, UK