[rt-users] fsck...

[Derek J. Balling]

OK, an update. I found the problem.. .the problem was that we'd left the 
webrt package "installed" (as a fallback) and it was still trying to 
route every message we sent to the mailgate into the OLD 'rt' database, 
because it was finding THAT config.pm *FIRST* (ugh). ;-)

So, I've fixed that, but NOW I get a completely different error. :-)

    ----- The following addresses had permanent fatal errors -----
"| /usr/local/rt2/bin/rt-mailgate SysAdmin correspond"
     (reason: 2)
     (expanded from: <sysadmin at rt.byramhealthcare.com>)

    ----- Transcript of session follows -----
Can't do setuid
554 5.3.0 unknown mailer error 2
Reporting-MTA: dns; web01.byramhealthcare.com
Received-From-MTA: DNS; mail01.byramhealthcare.com
Arrival-Date: Thu, 22 Aug 2002 10:30:22 -0400




On Thursday, August 22, 2002, at 10:24  AM, Ayan R. Kayal wrote:

> The RT name isn't stored in the database in RT2. If you change the RT
> name in config.pm to rt.OURDOMAIN.com, it should fix the problem.
>
> O-                        ~ARK
>
>> -----Original Message-----
>> From: rt-users-admin at lists.fsck.com
>> [mailto:rt-users-admin at lists.fsck.com] On Behalf Of Derek J. Balling
>> Sent: Thursday, August 22, 2002 10:20 AM
>> To: Rt-Users (E-mail)
>> Subject: [rt-users] fsck...
>>
>>
>> OK, I sent this to Jesse, but realized I might also be better
>> off (and
>> Jesse would be better off *grin*) if I sent this to the list itself.
>>
>> I had the old "webrt" debian package installed. In its configs, it'd
>> asked me for "what to call the RT system", so I called it "ByramRT",
>> because that seemed like a nice name. and then later promptly
>> forgot all
>> about it. When I moved to the 2.0.x tarball, I followed the
>> suggestions
>> which said "don't pollute the namespace, use your hostname". I then
>> happily imported my data...keyed off ByramRT.
>>
>> Now I've got two names in the system (from the old system,
>> and from the
>> new system), and it's torqueing the entire thing as you can well
>> imagine.  Any time someone replies to, say "rt.OURDOMAIN.com
>> #NNN", they
>> get a response from "ByramRT #XXX", thanking them for
>> starting a ticket
>> up, etc. etc.
>>
>> Is there any clean way of solving this? Somehow I have the
>> feeling this
>> is going to be one of those "dump the DB, trash it and start
>> over" but
>> I'd really prefer NOT to do that.
>>
>> D
>>
>>
>> _______________________________________________
>> rt-users mailing list
>> rt-users at lists.fsck.com
>> http://lists.fsck.com/mailman/listinfo/rt-> users
>>
>> Have you
>> read the FAQ? The RT FAQ Manager lives at
>> http://fsck.com/rtfm
>>
>