[rt-users] fsck...

[Ayan R. Kayal]

The RT name isn't stored in the database in RT2. If you change the RT
name in config.pm to rt.OURDOMAIN.com, it should fix the problem.

O-                        ~ARK

> -----Original Message-----
> From: rt-users-admin at lists.fsck.com 
> [mailto:rt-users-admin at lists.fsck.com] On Behalf Of Derek J. Balling
> Sent: Thursday, August 22, 2002 10:20 AM
> To: Rt-Users (E-mail)
> Subject: [rt-users] fsck...
> 
> 
> OK, I sent this to Jesse, but realized I might also be better 
> off (and 
> Jesse would be better off *grin*) if I sent this to the list itself.
> 
> I had the old "webrt" debian package installed. In its configs, it'd 
> asked me for "what to call the RT system", so I called it "ByramRT", 
> because that seemed like a nice name. and then later promptly 
> forgot all 
> about it. When I moved to the 2.0.x tarball, I followed the 
> suggestions 
> which said "don't pollute the namespace, use your hostname". I then 
> happily imported my data...keyed off ByramRT.
> 
> Now I've got two names in the system (from the old system, 
> and from the 
> new system), and it's torqueing the entire thing as you can well 
> imagine.  Any time someone replies to, say "rt.OURDOMAIN.com 
> #NNN", they 
> get a response from "ByramRT #XXX", thanking them for 
> starting a ticket 
> up, etc. etc.
> 
> Is there any clean way of solving this? Somehow I have the 
> feeling this 
> is going to be one of those "dump the DB, trash it and start 
> over" but 
> I'd really prefer NOT to do that.
> 
> D
> 
> 
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