[rt-users] Setup problems

[Bolivar Geraldo]

Andrew Boyce-Lewis wrote:

> Hello all,
>
> I am trying to install RT on a solaris box with apache and mod perl. I
> have gone through the instructions for setup and configuration and all
> is fine (web interface works fine) except that when the rt-mailgate
> program is invoked (either by the mail server or manualy) it produces
> the error:
>
> No permission to create tickets in the queue 'general'.syntax error at
> (eval 32) line 1, near "require Mail::Mailer::/usr/"
>
> A similar error is produced when creating a new ticket from within the
> RT web interface:
>
> syntax error at (eval 76) line 1, near "require Mail::Mailer::/usr/"
>
> I have looked all over and can not find any thing about this error.
>
> I will happily provide any additional information that is required, but
> this is a fairly standard install.
>
> Any help would be appreciated,
>                 -Andrew
>
> --
> Andrew E. Boyce-Lewis
> Systems and Network Operations
> Department of Physics
> 7A Osmond Lab
> University Park, Pa 16802
> Office: (814) 865-3024
> Cell: (814) 360-6868 (by permission or emergency only please)
>
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>
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

You should make sure your permissions are correctly set up.  Make sure
users (Requestors) have permission to create tickets in the
"general" queue.  Also make sure you have the correct perl modules
installed.

--
Bolivar Geraldo (Junior)

Sockeye Networks
52 Second Ave., Suite 100
Waltham, Ma 02451