[rt-users] Seeing replies from users

James McOrmond jamesm at xandros.com
Thu Dec 5 15:38:14 EST 2002


I modified the "25 highest priority tickets I own..." panel to include 
the userid of the person that last updated the ticket.

This covers most of this.

> I do use this option with some tickets, but the problem is that I have
> several tickets, that I NEED a reply on. Eg. (A owes us money, we send
> out an automated request for the money. The user answers "I can't pay
> because ..". Then we reply the user.). This ticket is still open, and we
> need to take care of the problem if the user does not reply.
> 
> So you see we have open tickets, where we await replies that may never
> come, and we do not want to look at the history of all of these tickets
> in order to see who have replied.
> 
> Regards Steffen
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm


-- 
James A. Mcormond (jamesm at xandros.com)
QA Specialist, Networking and Bugzilla Guy
Xandros Corporation, Ottawa, Canada
Simple. Compatible. Linux.




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