[rt-users] Seeing replies from users
sn at yellowbase.dk
Thu Dec 5 15:38:53 EST 2002
This seem to be a farely good solution, but how do I do that?
tor, 2002-12-05 kl. 21:38 skrev James McOrmond:
> I modified the "25 highest priority tickets I own..." panel to include
> the userid of the person that last updated the ticket.
> This covers most of this.
> > I do use this option with some tickets, but the problem is that I have
> > several tickets, that I NEED a reply on. Eg. (A owes us money, we send
> > out an automated request for the money. The user answers "I can't pay
> > because ..". Then we reply the user.). This ticket is still open, and we
> > need to take care of the problem if the user does not reply.
> > So you see we have open tickets, where we await replies that may never
> > come, and we do not want to look at the history of all of these tickets
> > in order to see who have replied.
> > Regards Steffen
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