[rt-users] change ticket status names

[Phil Homewood]

John Gedeon wrote:
> Is it possible to change the status names of a ticket. say instead of open 
> we wanted working? Or is it hardcoded everywhere?

Anything's possible, but yes, it is hardcoded, so you'd have to
fiddle a bit. You probably only want to change the way "open"
is displayed in the webUI and maybe a template or two, leaving
the database representation as "open" ...
-- 
Phil Homewood, Systems Janitor, www.SnapGear.com
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