[rt-users] LDAP Auth, Part Three

[Derek J. Balling]

That's for the e-mail interface, which we've already got covered.

The trick is that there's no similar routines which get called for WEB 
autocreated accounts.

D


On Friday, December 6, 2002, at 08:40  AM, Ray Thompson wrote:

> I believe the reason RT has it's own user database is for historical 
> and for referential purposes.  An external database might allow users 
> to be deleted and RT wouldn't know who owns/changed tickets.
>
> Check out 
> http://lists.fsck.com/pipermail/rt-users/2002-November/010910.html
> for a way to have RT canonicalize the auto created uid.  Use this only 
> if your external auth util prevents duplicate uid's.  Also note that 
> the changes indicated in the mentioned post need to be made more than 
> once in config.pm.
>
> Good Luck,
>   Ray
>
> Derek J. Balling wrote:
>> OK, so with the assistance of this august crew, I got my LDAP 
>> authentication working (yayyyy).
>> Then I went through the Users table and started "repairing" the 
>> autocreated users, changing "Name" to their LDAP uid so that they 
>> could actually get to their tickets.
>> But now, I run into the situation where if the helpdesk staff opens a 
>> ticket for someone, and they've never communicated with RT via e-mail 
>> (to have their account autocreated based on the LDAP information), 
>> then the account is autocreated with their e-mail address in the Name 
>> field.
>> Is there any equivalent to 
>> "LokkupSenderInExternalDatabase"/"LookupExternalUserInfo" that *also* 
>> gets called when a helpdesk weenie enters an e-mail address in the 
>> web interface and RT can't find a user for them?
>> D
>> _______________________________________________
>> rt-users mailing list
>> rt-users at lists.fsck.com
>> http://lists.fsck.com/mailman/listinfo/rt-users
>> Have you read the FAQ? The RT FAQ Manager lives at 
>> http://fsck.com/rtfm
>
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm