[rt-users] LDAP Auth, Part Three

[Ray Thompson]

I believe the reason RT has it's own user database is for historical and 
for referential purposes.  An external database might allow users to be 
deleted and RT wouldn't know who owns/changed tickets.

Check out http://lists.fsck.com/pipermail/rt-users/2002-November/010910.html
for a way to have RT canonicalize the auto created uid.  Use this only 
if your external auth util prevents duplicate uid's.  Also note that the 
changes indicated in the mentioned post need to be made more than once 
in config.pm.

Good Luck,
   Ray

Derek J. Balling wrote:
> OK, so with the assistance of this august crew, I got my LDAP 
> authentication working (yayyyy).
> 
> Then I went through the Users table and started "repairing" the 
> autocreated users, changing "Name" to their LDAP uid so that they could 
> actually get to their tickets.
> 
> But now, I run into the situation where if the helpdesk staff opens a 
> ticket for someone, and they've never communicated with RT via e-mail 
> (to have their account autocreated based on the LDAP information), then 
> the account is autocreated with their e-mail address in the Name field.
> 
> Is there any equivalent to 
> "LokkupSenderInExternalDatabase"/"LookupExternalUserInfo" that *also* 
> gets called when a helpdesk weenie enters an e-mail address in the web 
> interface and RT can't find a user for them?
> 
> D
> 
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