[rt-users] problems with RT over HTTPS

[Alexander Dupuy]

I just configured our Apache server to support RT over HTTPS as well as 
HTTP. Things seem to work mostly okay, but on the HTTPS connections, I 
get the following error fairly often when submitting a change (or most 
any POST operation, like the "Go!" buttons):

An error occured while loading https://rt.sysdetect.com/Ticket/Display.html:
The process for the https://rt.sysdetect.com protocol died unexpectedly.

The HTTP connections don't ever seem to get this error.  Our server 
versions are:

Apache/1.3.22 (Unix) (Red-Hat/Linux) mod_ssl/2.8.5 OpenSSL/0.9.6
 DAV/1.0.2 PHP/4.1.2 mod_perl/1.24_01 mod_throttle/3.1.2

Relevant subset of config file:

<VirtualHost 172.16.1.8>
     ServerName rt.sysdetect.com
     ServerAdmin webmaster at sysdetect.com
     DocumentRoot /usr/local/rt2/WebRT/html
     ErrorLog /var/log/http-rt/error_log
     CustomLog /var/log/http-rt/access_log common
     PerlModule Apache::DBI
     PerlFreshRestart On
     PerlRequire /usr/local/rt2/bin/webmux.pl
     <Location />
          SetHandler perl-script
	  PerlHandler RT::Mason
     </Location>
</VirtualHost>

<VirtualHost 172.16.1.8:443>
     DocumentRoot "/usr/local/rt2/WebRT/html"
     ServerName rt.sysdetect.com
     ServerAdmin webmaster at sysdetect.com
     ErrorLog /var/log/http-rt/error_log
     TransferLog /var/log/http-rt/access_log
     CustomLog /var/log/http-rt/access_log \
          "%t %h %{SSL_PROTOCOL}x %{SSL_CIPHER}x \"%r\" %b"

     SSLEngine on

     <Files ~ "\.(cgi|shtml|phtml|php3?)$">
         SSLOptions +StdEnvVars
     </Files>

     <Directory "/usr/local/apache/cgi-bin">
         SSLOptions +StdEnvVars
     </Directory>

     PerlModule Apache::DBI
     PerlFreshRestart On
# already required by non-SSL RT
#    PerlRequire /usr/local/rt2/bin/webmux.pl

     <Location />
          SetHandler perl-script
          PerlHandler RT::Mason
     </Location>
</VirtualHost>


Can anyone offer any suggestions about why this might occur, and how to 
avoid it?

@alex
-- 
mailto:dupuy at sysd.com