[rt-users] Changes to system

[Chris Mason]

1: We are implementing RT for handling booking enquiries and general
enquiries from tourists.

2: Can we change status item from "Resolved" to "Booked" as resolved has
no relevance to our needs?

3: I'd love to be able to set a start number for tickets, I don't like
starting at "#1", obviously I can do it in the database but it would be
a neat provision in the setup.


Chris Mason
masonc at masonc.com
Box 340, The Valley, Anguilla, British West Indies
Tel: 264 497 5670 Fax: 264 497 8463 Cell: 264 235 5670
http://www.anguillaguide.com/ The Anguilla Guide
Talk to me in real time:
Yahoo:netconcepts_anguilla
US Fax and Voicemail: (815)301-9759