[rt-users] Status change

[Bruce Campbell]

On Sat, 7 Dec 2002, Chris Mason wrote:

> Is there a way to change the staus automatically to open once a staff
> member replies to the new ticket?

Yes,

http://www.fsck.com/pub/rt/contrib/2.0/OpenTicket.README
http://www.fsck.com/pub/rt/contrib/2.0/OpenTicket.tar.gz

-- 
                             Bruce Campbell                            RIPE
                   Systems/Network Engineer                             NCC
                 www.ripe.net - PGP562C8B1B             Operations/Security