[rt-users] Status change

[Chris Mason]

Where does these conditions come from?

OnOwnerChange OpenTicket with template Blank
OnTicketPickup OpenTicket with template Blank

I can't implement OpenTicket as they don't exist.

-----Original Message-----
From: rt-users-admin at lists.fsck.com
[mailto:rt-users-admin at lists.fsck.com] On Behalf Of Bruce Campbell
Sent: Monday, December 09, 2002 10:10 AM
To: rt-users at lists.fsck.com
Subject: Re: [rt-users] Status change


On Sat, 7 Dec 2002, Chris Mason wrote:

> Is there a way to change the staus automatically to open once a staff 
> member replies to the new ticket?

Yes,

http://www.fsck.com/pub/rt/contrib/2.0/OpenTicket.README
http://www.fsck.com/pub/rt/contrib/2.0/OpenTicket.tar.gz

-- 
                             Bruce Campbell
RIPE
                   Systems/Network Engineer
NCC
                 www.ripe.net - PGP562C8B1B
Operations/Security

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