[rt-users] Changes to system

[Harald Kollera]

Hello Chris,


On Sat, 2002-12-07 at 14:44, Chris Mason wrote:
> 
> 1: We are implementing RT for handling booking enquiries and general
> enquiries from tourists.
> 
> 2: Can we change status item from "Resolved" to "Booked" as resolved has
> no relevance to our needs?
it is possible. We added "fixed" and "rejected" for our purposes.

You have to change first
/opt/rt2/lib/RT/Queue.pm:@STATUS = qw(new open stalled resolved dead);

but remember that rt updates will set this back. 

Then you have to change the following pages as minimum.
html/Search/Listing.html
html/Ticket/Update.html
html/Ticket/Elements/Tabs
html/Elements/MyRequests
html/Elements/MyTickets
html/Elements/MyQueues

because the string resolved is used all over there.
Do it in a local tree, to avoid problems with updates.

Regards
Harald

-- 
Dr. Harald Kolléra
Professional Services
fun communications GmbH
Brauerstrasse 6   76135 Karlsruhe   Germany
Tel: +49 721 964480           Fax: +49 721 96448-299
email: harald.kollera at fun.de  http://www.fun.de/