[rt-users] Missing attachements in replies

[Chris Mason]

I tried NotifyWithAttachment but it did not send the originator an
attachment. I setup a global scrip 

OnCorrespond NotifyAllWatchersWithAttach with template Correspondence 

And tested it, but the originator did not the get the email at all.



-----Original Message-----
From: rt-users-admin at lists.fsck.com
[mailto:rt-users-admin at lists.fsck.com] On Behalf Of Harald Wagener
Sent: Wednesday, December 11, 2002 10:19 AM
To: Chris Mason
Cc: rt-users at lists.fsck.com
Subject: Re: [rt-users] Missing attachements in replies



Am Mittwoch, 11.12.02 um 15:01 Uhr schrieb Chris Mason:

> When we send a reply to a ticket and attach a file, the user never 
> gets the file. I can't find anything in the apache or sendmail logs 
> that would indicate a problem, can anyone shed light on the solution? 
> We need to send rental agreements and printable forms to the clients 
> to resolve the tickets.

In the standard installation, attachments in replies don't get sent 
with the reply - they are only stored in the RT system itself and can 
be downloaded from there. There is a contributed add on that does send 
attachments out with the reply.

Regards,
     Harald
-- 
Harald Wagener * FCB/Wilkens * An der Alster 42 * 20099 Hamburg

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