[rt-users] Missing attachements in replies

[Harald Wagener]

Am Mittwoch, 11.12.02 um 15:01 Uhr schrieb Chris Mason:

> When we send a reply to a ticket and attach a file, the user never gets
> the file. I can't find anything in the apache or sendmail logs that
> would indicate a problem, can anyone shed light on the solution? We 
> need
> to send rental agreements and printable forms to the clients to resolve
> the tickets.

In the standard installation, attachments in replies don't get sent 
with the reply - they are only stored in the RT system itself and can 
be downloaded from there. There is a contributed add on that does send 
attachments out with the reply.

Regards,
     Harald
-- 
Harald Wagener * FCB/Wilkens * An der Alster 42 * 20099 Hamburg