[rt-users] moved to queue -> notify watcher ?

[Tony Aiuto]

>> There is an OnQueueChange condition available on the contrib site
>> http://www.fsck.com/pub/contrib/2.0/
>
>This is a wrong URL. The correct one is
>http://www.fsck.com/pub/rt/contrib/2.0/rt-addons/ScripConditions/OnQueueChange/

Opps, sorry.  I didn't verify the exact location.  I just sort of
pointed in the right direction.


>And this is a Template which sends all ticket history to new queue
>watchers (if you'll need it):
>...

Very cool template, but I shy away from any choices that send the entire
history.   The problem is that our engineers sometimes add comments which,
while accurate, might be misinterpreted by our customers (e.g. "This guy
is a complete idiot").  Even when only internal queue watchers get the
mail, they sometimes accidentally forward it to customers.  We strive to
never send a complete history in any mail, just to prevent "information
leakage" :-).

Thanks,

-tony