[rt-users] empty message-body in replies

[Phil Homewood]

(PLEASE don't copy me on replies. I read the mailing list.)

rt-for-chris at db.lm.com wrote:
> So, let me make sure of one thing...  The blank e-mails that I'm
> seeing are the messages that our customers receive when we send a
> reply from within RT.  This *is* the problem that this patch
> addresses, right?  Just wanted to make sure...

Um. No. Assuming "within RT" means "within the WebRT interface"
this patch probably won't help you. This is not a problem i've
heard of before.

What kind of transaction from WebRT is triggering a blank email,
and who gets that email? Is it always generated from the same
template? Does said template start with a blank line? What is the
phase of the moon when this happens?

> As I understand, what was being discussed in the thread is that
> incoming message are causing the subsequent replies to show up as
> blank, correct?  Sorry, I'm unfortunately not a MIME expert and got a
> little lost in the details of the problem...

The problem was that messages containing nested message/rfc822
content were causing RT to emit null content. I believe.
-- 
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances