[rt-users] Keywords in requests

[Chris Mason]

My input comes from an online form, where visitors to the site request
availability on various villas which creates a ticket in the
reservations queue.
I have the villa name in the subject of the ticket but it would be a
nice touch to be able to add a keyword to the ticket from the incoming
request. Is there any code available to do that or similar?


Chris Mason
masonc at masonc.com
Box 340, The Valley, Anguilla, British West Indies
Tel: 264 497 5670 Fax: 264 497 8463 Cell: 264 235 5670
http://www.anguillaguide.com/ The Anguilla Guide
Talk to me in real time:
Yahoo:netconcepts_anguilla
US Fax and Voicemail: (815)301-9759