[rt-users] Sqwebmail removes [...] from Subject (Interoperability between Courier and RT)

[Stanislav Sinyagin]

--- "Binand Raj S." <binand at gmx.net> wrote:
> <quote>
> It is not wise for "ticketing systems" to mimic behavior that's been
> used by mailing list processord for a long time before those "ticketign
> systems" were invented.
> </quote>
> 
> Is the usage of square brackets configurable in RT? (I have about a
> thousand tickets now, so even if it is, its going to be hard changing
> all of them, plus the extra user education).

As Ambrose noted, that answer wasn't polite enough, and false. 

As for other CRM systems, I'd like to note Cisco TAC. They use 
something like 
  /Case\s+[A-Z][0-9]{6}/ 
for their mail filtering. 
So, maybe the tunable format of the subject line would be nice 
feature. 

Regards, 
Stanislav