[rt-users] RT talking to RT

[Andreas Hofmeister]

Hi,

Florian Weimer wrote:

<snip>

>.When the mail gateway receives a message to such an address, it checks
>whether the subject of the ticket has already been changed (by
>searching for such a transaction).  If no subject change occured, the
>ticket subject is modified to match that of the incoming reply.
>
>Does this seem sound?  Has anybody implemented it already? ;-)
>

The problem was to get the mail from the MTA to the mailgate.  With 
postfix you could use something like "rt+1234 at example.com" as address 
and configure postfix with "recipient_delimiter = +" in main.cf . 
 Postfix then should do most recipient lookups (including aliases)   
using "rt" as local part.  Guess other MTA's can be configured simmilliar.

Ciao
  Andreas

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