[rt-users] Not recieving email notifications

[Ron Gidron]

10'x Benne,

I have read the entire manual, but I am not sure I can find the answer 
to my question there.
my problem is that I installed RT and I am not getting the auto reply 
email that I was expecting (although by default my queue does define an 
autoreplyOnTicketCreate with Auto reply template..) and I am not sure 
where things get stuck, wither RT is even trying to send the email or 
not, my rt logs are empty.. (I am using sendmail on a linux mandrake 9.0 
with, RT uses apache_mod_perl)
just as a reminder, the email I am sending (for example to 
support at example.com) is getting to the system and I can see the new 
ticket but I do not get the reply Email...

Regards and a happy new year,
Ron.

Benjamin Boksa wrote:

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> Hi.
>
>> where so I start looking?
>
>
> http://fsck.com/rtfm/article.html?id=4#23 might be a good place.
>
> Regards,
>
> Benne
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> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
>
>

-- 
Best Regards,
Ron Gidron.
Customer Support Manager - SHUNRA Ltd.
mailto: ron.gidron at shunra.com
Phone: +972 9 7643750
Mobile: +972 54 792469